M, Tu 9am-7pm | W, Th 9am-6pm | F 9am-5pm | Sa 9am-12pm
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  Contact : 03 9584 9504. In an emergency, dial 000.
Our service areas are Cheltenham, Highett, Heatherton, Mentone, Bentleigh, Moorabbin and Bayside.

Patient Information

Patient Information

Opening Hours

Monday – 9am – 7pm
Tuesday – 9am – 7pm
Wednesday – 9am – 6pm
Thursday – 9am – 6pm
Friday – 9am – 5pm
Saturday – 9am – 12pm
Sunday – closed


Fee Schedule

We are a mixed billing practice, offering bulk billing to all children under the age of 16 before 6pm on weekdays. Our consultations are charged depending on a number of factors including length, complexity of the problem and the issues involved.

After initial payment, your EFTPOS card can be swiped to enable the Medicare refund. The Medicare rebate is refunded instantly into your bank account

Standard-Concession Fee $52.00 This fee applies only for pensioners and Health Care Card holders. After Medicare rebate: Out of Pocket $14.95
Standard $75.00 This is the maximum possible fee. Reduced concession fees are offered to pensioners and Health Care Card holders. After Medicare rebate: Out of Pocket $37.95
Long-Concession Fee $101.00 This fee applies only for pensioners and Health Care Card holders. After Medicare rebate: Out of Pocket $29.30
Long $140.00 This is the maximum possible fee. Reduced, concession fees are offered to pensioners and Health Care Card holders. After Medicare rebate: Out of Pocket $68.30

New Patients / Patient Registration Form

We welcome new patients.

If you are a new patient to our surgery, please arrive 10 minutes prior to your appointment to register your details. Please ensure you have your Medicare card.

Children 15 and under will need to be linked the parent or guardian’s account. In this case both parent/guardian and child will need to register their details at reception.

Missed Appointments

If you are unable to attend an appointment, please give the clinic at least 24 hours notice. As much notice as possible is appreciated. A cancellation fee for short notice may apply

There is a very high demand for appointments, so notification if you are unable to attend is highly appreciated.


Melbourne Pathology service is available at 48 Chesterville Rd next to the Medical Centre from Monday to Friday 8.30 am to 5 pm.

Appointments are not necessary.


Updating your records

Our reception staff will often ask if your details are currently up to date. In addition, our policy is to ask for three (3) patient identifiers to verify your identity.

If your situation has changed in any way since your last appointment, please mention this at the desk so we can keep your details current.

After Hours

This clinic provides after hours cover.

Dr Peter Enten is available for patients of the practice on 0415 699 396 until 11 pm on weeknights that are not public holidays.

Between 11 pm to 8 am as well as weekends and public holidays, please contact the Locum Service on 5979 8200.

Home Visits

Please call the surgery for a home visit if you are too unwell to attend the surgery. A house call may be able to be organised towards the end of the day. Please be advised that fees apply to home visits.

Dr Peter Enten is available for patients of the practice until 11 pm on weeknights that are not public holidays. Dr. Enten can be reached on 0415 699 396.

Between 11pm and 8am, on weekends and on public holidays, please contact the Locum Service on 5979 8200.

For regular home visits please speak to your doctor.


At Southland Medical Centre, our primary concern is your health. Your doctor will advise when they expect your results will arrive at the practice. This will allow you to make a follow-up appointment to discuss the findings. Results are available from three to five days afterwards based on the nature of the test. Please note that patients are responsible for the following up their results.

Urgent results
Your doctor will contact you as soon as possible in the event of an urgent result to make an appointment or discuss the results.

Scripts & Referrals

All new scripts and referrals require an appointment.

Phone requests

This service is only available if:

  • You are a Southland Medical Centre patient
  • It is for an existing script
  • It was provided by one of our doctors
  • And it was within the last 6 months.

Contact the clinic and request for the doctor who provided the original script.

Please note:

  • Doctors require 24 hours notice to process a repeat prescription request.
  • The fee for a repeat prescription is $15.00. There are a number of clinical and administrative steps required for a repeat prescription. The fee is in recognition of this and is not refundable.
  • A repeat prescription request does not guarantee that a script will be written for you.
  • All requests are considered by a Doctor and a decision is then made as to whether this repeat request is appropriate for your health care needs.
  • Please check with reception if your doctor provides this service.

Vaccines & Immunisations

Childhood vaccinations and immunisations are free if you are a Medicare card holder and meet DHS criteria.

For travel related vaccines, Dr Louise Batchelor specialises in advising and prescribing a range of vaccines for your destination. Travel vaccines normally attract a private fee.

Minor Procedures

The costs of minor medical or surgical procedures vary on the type of procedure and its complexity. Prior to any planned procedures we will provide information about any anticipated costs.

Telephone and Electronic Communication

Our doctors may be contacted by phone during normal consultation hours through our reception team. If a doctor is in a consultation, a message will be taken for the doctor to return your call.



Translation Service

A Translating service is available on request.
We use Telephone Interpreter Service which can be booked on 131450.
If you require this service please advise our reception staff prior to your appointment.

Where to find us

Southland Medical Centre
50 Chesterville Road, Cheltenham, Victoria 3192
Phone :9584 9504
Fax :9583 7403

Location in Map

Patient Feedback

We are a patient focused Practice. We are passionate in forming a strong partnership with you to ensure you receive the highest standards of health care available. It is important that you feel comfortable to discuss any issues that may have an impact on our service. Your feedback is an important aspect of our Practice’s operations and we take your suggestions and criticisms seriously.

Please write down any suggestions you may have and place them in the suggestion box at reception. If you have other concerns, please speak to our Practice Manager or your Doctor.

If you still have any problems with our health service or concerns about your privacy, contact the Health Services Commissioner, Level 30, 570 Bourke Street, Melbourne; 1800 136 066; and email at hsc@dhs.vic.gov.au.


We take your privacy seriously. You can download our privacy policy here
Privacy Policy – Southland Medical Centre